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Our goal is to provide a professional, timely and fair service in handling all claims and in payment of covered claims.

We strive to build close and open working relationships with our policyholders and their brokers. And we make all decisions fairly in light of the facts, the policy terms and conditions and applicable law.

We take a proactive approach to investigation, analysis and strategy. And our experienced team, empowered by the necessary authorities, does not compromise on technical excellence.

We aim to meet or exceed market standards in every aspect of claims management through effective management controls and performance measurement.

Our approach is thoughtful and responsive. And we are professional, collaborative, open and enthusiastic about serving our clients.

Intelligence is our Business